Frequently Asked Questions
We’re here to make your cooking experience as smooth and easy as possible. Below are answers to the most common questions we get from the Garnovo community
Do I need any sharpening experience to use this?
Not at all. The rolling system handles the angle and motion for you - just roll, and you’re done.
Is the magnet strong enough to hold larger kitchen knives?
Yes, the built-in magnet is designed to securely hold even heavier chef’s knives. Whether you’re sharpening a small paring knife or a full-size cleaver, the sharpener stays stable and precise.
How long does the sharpening process take?
Most knives are done in under a minute. For very dull blades, you may need a few extra passes.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, we can usually cancel or modify it. Just email us at info@garnovo.com as soon as possible with your order number.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email.
How long does the sharpening process take?
Most knives are done in under a minute. For very dull blades, you may need a few extra passes.
Do you offer a warranty on your products?
Yes, we stand behind our products with a lifetime warranty. This warranty covers manufacturing defects and workmanship issues, ensuring your investment is protected for the full life of the product.
What is the Return Policy for products?
We offer a 30-day return policy, allowing you to try out your sharpener and ensure it meets your needs.
Do you ship internationally?
Yes! We offer free tracked shipping worldwide. Delivery times vary by country. Check our shipping info page for details.